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Terms & Conditions

GENERAL

Any usage of this site determines that you are in agreement with the terms and conditions outlined here. By entering the site or making any purchase online you are agreeing to forfeit any rights you have that to challenge the policies determined by us. Please ensure that you read and fully understand the terms and conditions prior to any further engagement with www.eizenstein.uk.

Eizenstein will endeavour to ensure that any content presented online is accurate at all times however we cannot guarantee that site content will be entirely free from error. We reserve the right to update/alter and amend any site content without prior notification or explanation. Any content errors shall be rectified as a matter of urgency and we are not liable for any losses that may incur as a result of error. It remains your responsibility to review the terms and conditions. We retain to the right, without warning, to terminate your use of www.eizenstein.uk at any given time, as well as the right to refuse service or to cancel any purchases made- in these cases if payment has been made a full refund will be issued. Please note that no stipulations outlined in these terms and conditions will not affect your statutory rights as a consumer.

RETURNS

Eizenstein are happy refund or exchange any unsuitable items purchased online with 7 days of the dispatch date. Goods must be returned in their original purchase condition- unworn and with all tags, tickets and branding still in tact.

In addition to the tags and attached branding your goods will also have a security tag attached – this must also remain in tact if you deem that your purchase is unsuitable and wish to return it. The removal or tampering of the attached security tags may affect your right to return.

All goods will be thoroughly inspected prior to dispatch and upon return-we reserve the right to refuse returns where we suspect the goods may have been worn or where we deem that they are no longer considered to be in a resalable condition.

We ask that prior to return of goods you notify us by sending an email to info@eizenstein.uk specifying the details of the return and order- including your original purchase date, order number and original shipment address.

Please send all returns to:

EIZENSTEIN

105 Redchurch Street

London

E2 7DL

United Kingdon

It is advisable that your return goods are sent using a recorded reputable delivery service or courier company and that you keep your receipt and obtain a tracking number for the parcel. Eizenstein does not accept any liability for goods that are lost or damaged by third party companies in transit.

Please include a copy of your original receipt with the goods to be returned- any returns that are made without the original purchase receipt could cause delays or may not be accepted.

Returns will be made to the original via the original method of payment within 14 days of the receipt of goods, excluding any postage costs and taxes from the original transaction. Please note that any costs incurred with the return of goods – including the cost of return of goods, as well as any customs charges are solely the responsibility of the customer.

Any returns made out of the 7 day returns or exchange policy may not be accepted and Eizenstein retain the right to refuse return. Eizenstein may make allowances in exceptional cases however these decisions will be made at the stores discretion and in such cases ‘store credit’ may be issued as an gesture of goodwill.

Exchange of goods is subject to availability- in cases where alternative size requests are not possible we will notify you as soon as possible and refund your original purchase. In any circumstance where this may be the case please notify us as soon as possible by emailing info@eizenstein.uk and we will endeavour, however cannot guarantee, to reserve the requested goods in order to process your exchange.

 

DELIVERY

We offer worldwide delivery on all goods purchased via www.eizenstein.uk. We aim to dispatch your goods to you in the fastest and safest way possible once your payment has cleared. All deliveries will be sent using trusted courier services- with provision of a receipt for both goods and delivery details. As soon as your goods have been dispatched we will contact you via email with confirmation of your order and the tracking information relating to your order. In the event that there is any delay in the dispatch of your order we will contact you as soon as possible to inform you of the situation. We cannot accept liability for any delays that may occur once the order of goods has left our possession- we advise customers to periodically track their parcels using the tracking information provided.

We cannot accept any liability for any additional costs that may incur with international deliveries – including any customs duties. Our pricing is inclusive of VAT but excludes any external international charges. We advise that you check your customs procedures and charges prior to making any purchases.

International customers may be required to submit additional information to the information given in the submission of the original order. This information may be required as a security procedure in order to confirm your identity and the details you have submitted to us. If additional information is required we may contact you via email and ask that you submit a copy a bank statement/utility bill in order to verify your shipping address as well as a copy of the card used for purchase. If we are unable to confirm the details you have submitted to us we maintain the right to refuse service on the grounds of security.

DELIVERY CHARGES

THE FOLLOWING STANDARD DELIVERY CHARGES WILL APPLY:

UK £10
EU/EUROPE £20
USA £30
ASIA/RUSSIA/REST OF WORLD £40

DELIVERY IS FREE FOR PURCHASES OVER:

UK £800
EU/EUROPE £1200
USA £1400
ASIA/RUSSIA/REST OF THE WORLD £1600

RUSSIAN CUSTOMERS

Please note that goods shipped to Russia may also require additional paper work and may also incur additional international custom costs – these are solely the responsibility of the customer and Eizenstein accept no responsibility of the clearance of goods into Russia once they are shipped. It is the responsibility of the customer to check all charges and procedures in relation to your order and its clearance with the Russian authorities.

VAT TAX RETURNS

Customers within the UK and Europe are liable for the UK VAT (Value-Added Tax) and do not qualify for VAT returns. The current rate for VAT in the UK is set at 20%.

Customers from outside the UK and Europe are not liable for VAT and qualify for VAT return- this will be calculated at the point of check out. Due to the cost of administration fees please note that your VAT refund will not amount to the full 20%.

PAYMENT

We accept major credit and debit cards inclusive of VISA, MASTERCARD, MAESTRO AND JCB.Online Payment services are hosted by World Pay who provide Eizenstein (Vault and Vega Ltd.) with a secure online payment gateway.

We also accept payments via PayPal.

COPYRIGHT

All content visible on www.eizenstein.uk is, unless specified otherwise, the property of Eizenstein (Vault and Vega Ltd.). All content, inclusive of imagery, layout, text and graphics are subject to copyright and no site material should be replicated and/or used without prior consent. Any contents that may be presented online, of which we are not the authors will be credited as such and will have only ever been used with obtained permissions from the original owners. Unauthorized usage of any of the contents presented on this site without given consent shall be deemed as copyright infringement.

PRIVACY POLICY

Eizenstein operate in fully in accordance with The Data Protection Act, 1998. We respect fully your right to privacy and will not collate any personal information from you that you do not freely volunteer to us. Any information that you volunteer to us will be treated with in the strictest confidence. Information that is volunteered will used solely by Eizenstein – we guarantee that none of your details will ever be shared/given or sold to any third party entities. Any personal information that you share with us will only ever be used for the purposes for which it is supplied and we may make a record of your purchases in order to enhance our services.

Any embedded links to external sites routed through our site may enforce their own terms and conditions and are third parties that exist separately from www.eizenstein.uk. Eizenstein exercise no control over any information that you choose to disclose to third parties and accept no liability for the activity of any third party sites linked with our own.

COMPANY DETAILS

Vault and Vega LTD / Registered in England and Wales No.8710172 | VAT Reg No. GB 175818963